Privacy Policy

1. Information We Collect

Personal Information

When you create an account, we collect:

• Business name
• Email address
• Country/region
• Payment information (processed securely via Stripe)

Project Information

To build your website, we collect:

• Business details and descriptions
• Brand assets (logos, colours, fonts)
• Social media links
• Content and images you provide
• Design preferences and requirements

Automatically Collected Information

When you use our platform, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Usage data and analytics

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Build and maintain your website
• Process payments and subscriptions
• Communicate about your projects
• Provide customer support
• Send service updates and notifications
• Improve our services
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Payment processors (Stripe), hosting providers, email services
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with mergers or acquisitions

4. Data Security

We implement appropriate security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security audits
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you cancel your subscription, we may retain certain information for legal and business purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Export your data
• Opt out of marketing communications

To exercise these rights, contact us at privacy@velosites.com

7. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You can control cookie settings through your browser.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. International Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for international data transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform. The "Last updated" date indicates when the policy was last revised.

12. 🍪 Cookie Policy

What are cookies?

Cookies are small text files stored on your device that help websites remember information about you. We use them to improve your experience, analyze site traffic, and show personalized content.

Types of cookies we use:

• Essential: Required for basic website functionality (session management, security). Always enabled.
• Analytics: Google Analytics to understand how you use our site (requires your consent in most regions).
• Marketing: Retargeting and advertising pixels (requires your consent).

Your cookie choices:

You can manage cookies at any time by:

• Clicking the cookie banner at the bottom of the page
• Adjusting your browser cookie settings
• Using browser privacy/incognito mode
• Contacting us to request cookie deletion

13. 🇪🇺 GDPR - EU & UK Residents

If you are located in the European Union or United Kingdom, your data is protected under GDPR (General Data Protection Regulation).

Your GDPR Rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data ("Right to be Forgotten")
• Right to Restrict: Limit how we use your data
• Right to Portability: Export your data in a portable format
• Right to Object: Opt-out of marketing and profiling
• Right to Lodge a Complaint: File a complaint with your data protection authority

14. 🇺🇸 CCPA - California Residents

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Your CCPA Rights:

• Right to Know: Request what personal information we collect and how it's used
• Right to Delete: Request deletion of personal information we've collected
• Right to Opt-Out: Opt-out of the selling of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit Use: Limit our use of sensitive personal information
• Right to Non-Discrimination: We won't discriminate against you for exercising your rights

Note: We do not sell your personal information. Our cookie consent allows analytics and marketing cookies to improve our services, which is not considered "selling" under CCPA.

15. 🇧🇷 LGPD - Brazil Residents

If you are a Brazilian resident, your data is protected under Lei Geral de Proteção de Dados (LGPD).

Your LGPD Rights:

• Right to Confirmation: Confirm whether we process your personal data
• Right to Access: Access your personal data
• Right to Rectification: Correct incomplete or inaccurate data
• Right to Deletion: Request deletion of your personal data
• Right to Portability: Receive your data in a portable format
• Right to Object: Object to processing of your personal data

16. Contact Us

For privacy-related questions, concerns, or to exercise your data rights, please contact:

Email: privacy@velosites.com

Response Time: We aim to respond to all data requests within 30 days (or the timeframe required by applicable law).