Frequently asked questions
Curated answers to the questions most businesses ask before starting a website project. Need something specific? Just contact us.
10general
Is Velosites the same as Velo, Velos or Velocity?
No. Velosites has no connection to Velo, Velos, Velocity, Velo Bank or any similar name, and we do not operate a login portal for any of them — if you are looking for one of those, this is the wrong site. Velosites is the trading name of VISHKRMA PTY LTD, an Australian company based in Penrith, New South Wales, that builds and runs custom business software, websites and hosting. One more thing worth clearing up: our Penrith is Penrith NSW 2750 in Greater Western Sydney, not Penrith in Cumbria, United Kingdom. We do not trade in the UK.
What is Velosites?
Velosites builds and runs custom business software for Australian businesses — quoting, scheduling, job records, site photos and document management — along with the websites, online shops, email and hosting behind them. We scope it, build it, host it and maintain it on a monthly plan, so you get a working system and someone accountable for it rather than a project that ends at handover. Based in Penrith, NSW.
How does Velosites work?
Simple: 1) You tell us about your business and goals, 2) We scope the project and confirm the right plan, 3) Our team builds the site and shares it for review, 4) You request any needed changes before launch. Timelines depend on scope, content readiness, and feedback speed.
How long does it take to build a website?
It depends on the scope. Simple brochure-style websites can move quickly once content is ready, while e-commerce, web applications, and larger information sites take longer. We provide a realistic delivery timeline after reviewing your requirements.
What do I need to get started?
Just information about your business! Tell us your business name, services, target audience, and any design preferences. We handle everything else including content writing, images, logo design, domain setup, and hosting.
Can I update my website myself?
Yes! We can provide you with simple tools to update content yourself. However, most clients prefer to email us changes (included in your plan) because it's easier than learning a CMS. Either option works.
Do you provide hosting?
Yes. Plans include managed hosting, SSL, backups, and ongoing technical maintenance so you do not need to arrange separate hosting or manage servers yourself.
Can I use my own domain?
Absolutely! If you already have a domain, we'll help you connect it to your new website. We handle all the technical DNS setup. If you need a new domain, we can register one for you.
What makes Velosites different?
Velosites combines real engineering, clear monthly pricing, and a fully managed delivery process. Every site is custom-built in Next.js, performance-tested before launch, hosted on our own Australian infrastructure and reviewed by real people — a practical alternative to both DIY builders and expensive agency projects. We publish the client sites we have built so you can run Google PageSpeed against them yourself rather than take a number on trust.
Do you use AI to build the websites?
We use modern engineering tools — including AI as an internal accelerator for routine, repetitive work — but every Velosites website is designed, built, reviewed and approved by real engineers before it goes live. AI never has the final say on your site: people do. The result is the speed and value of a modern workflow with the quality, accuracy and accountability of a human-led team.
4pricing
How much does a website cost?
Business Website starts from $49 + GST/mo ($53.90 incl. GST). Website + Admin — the same site with your own admin area and database behind it — starts from $99 + GST/mo ($108.90 incl. GST). Online Shop starts from $199 + GST/mo ($218.90 incl. GST). Operations Software, our white-label CRM and custom software plan with role-based access and version control, starts from $299 + GST/mo ($328.90 incl. GST). A one-time setup fee applies to every plan, separate from the subscription: it starts from $99 + GST and is quoted on your project scope. Pay yearly and we include the GST instead of adding it. Card payments carry a 1.75% processing surcharge; bank transfer does not. There is no minimum term on any plan.
What is included in the pricing?
Plans include the website build itself, hosting, SSL, mobile optimisation, core on-page SEO setup, maintenance, and ongoing support. Optional services such as logo design, advanced integrations, or premium email can be added where needed.
Are there any hidden fees?
We aim for straightforward pricing. If a project needs something outside the standard plan, such as custom integrations, premium third-party tools, or optional add-ons, we discuss that scope with you before proceeding.
Is there a setup fee?
Yes. A one-time setup fee applies to every plan and is separate from the monthly subscription. It starts from $99 + GST ($108.90 incl. GST) and is quoted individually based on your project scope and requirements. We always confirm the exact amount in writing before any work begins, and all setup fees are disclosed upfront. The other cost to know about: card payments carry a 1.75% processing surcharge, which bank transfer avoids.
2technical
What technology do you use to build websites?
We use modern technologies: Next.js (React framework), TypeScript, Tailwind CSS, and cloud infrastructure. This delivers faster, more secure websites than traditional platforms like WordPress.
Will my website be mobile-friendly?
Yes! Every website is fully responsive and optimized for mobile, tablet, and desktop. Mobile-first design ensures perfect experience on all devices.
2ecommerce
Which payment gateways do you integrate with?
We integrate with all major Australian payment gateways: Stripe (recommended), Square, PayPal, and Afterpay for buy-now-pay-later. Stripe supports credit/debit cards, Apple Pay, Google Pay, and digital wallets. For international businesses, we support global payment processors. Integration includes: secure PCI-compliant checkout, automatic receipt emails, refund processing, subscription billing for recurring products, and fraud detection. You receive payouts directly to your bank account (2-7 business days). We handle all technical setup - you just provide business details for gateway account creation. Payment security is paramount; all transactions use SSL encryption and we never store customer card details on your website.
Can I integrate my physical store POS with e-commerce?
Absolutely! POS integration creates unified commerce. Available integrations: Square POS, Shopify POS, Vend, Lightspeed Retail, and MYOB. Benefits include: unified inventory (sell in-store or online, stock stays synchronised), customer data sync (loyalty points work everywhere), order anywhere fulfil anywhere (buy online, pick up in-store or vice versa), unified reporting (total business sales), and staff management (POS staff can process web orders). Common scenarios: customer buys online, collects in-store (click-and-collect), staff look up products in-store then complete sale online, or process returns from either channel at any location. POS integration is essential for omnichannel retail - customers expect seamless experiences regardless of shopping channel. Setup complexity varies by POS system. This prevents "show-rooming" (customers check in-store, buy online elsewhere) by offering best of both worlds.
2web-applications
Do you build APIs for web applications?
Yes! APIs (Application Programming Interfaces) enable applications to communicate. We build: RESTful APIs (standard HTTP endpoints), GraphQL APIs (flexible data querying), webhook systems (real-time event notifications), authentication APIs (secure access control), and third-party integrations (connect with other services). API use cases include: mobile app backends (iOS/Android apps connect to your API), third-party integrations (Xero, MYOB, CRM systems), automation (Zapier, Make.com workflows), partner access (securely share data with partners), and microservices (breaking large apps into smaller services). Our APIs include: comprehensive documentation (explaining every endpoint), rate limiting (prevent abuse), versioning (maintaining backwards compatibility), error handling (clear error messages), and monitoring (track API usage and performance). APIs enable building ecosystems around your application: mobile apps, partner integrations, workflow automation, and future expansion. Well-designed APIs become business assets enabling new revenue streams through partner integrations or API access fees.
Can you build custom reporting and analytics dashboards?
Absolutely! Custom dashboards visualise business data for insights. Dashboard features include: interactive charts (line, bar, pie, area graphs), data filtering (date ranges, categories, custom filters), drill-down capabilities (click chart to see details), export functionality (PDF reports, Excel exports), scheduled reports (automatic daily/weekly emails), KPI widgets (key metrics prominently displayed), comparison views (this month vs last month), real-time updates (live data streaming), mobile responsive (dashboard on phone), and role-based views (different data for different users). Data sources we integrate: your database, Google Analytics, accounting software (Xero, MYOB), CRM systems (Salesforce, HubSpot), marketing platforms (Mailchimp, Facebook Ads), or e-commerce platforms (Shopify, WooCommerce). Dashboards answer critical questions: What are today's sales? Which products are bestsellers? Who are our top customers? What's our conversion rate? Custom dashboards consolidate data from multiple sources into single view. Business intelligence becomes accessible without expensive enterprise software. Executives make data-driven decisions with confidence.
Still have questions?
Need a more specific answer for your business or project scope? Our team is here to help.