Family Medical Practice
Healthcare & Medical
Family Medical Practice
Family Medical Practice reception team overwhelmed with phone calls—appointment bookings, prescripti...
Healthcare & Medical📍 Toowoomba, QLD
Regional Specialist Clinic
Regional Success: Toowoomba Specialist Serves Wide Catchment
200km radius
Catchment Area
58%
Telehealth Patients
+340%
Patient Load
⚡The Challenge
Medical specialist in Toowoomba only serviced local patients. Regional patients traveled to Brisbane specialists (2+ hours). Wanted to serve wider catchment area but distance was barrier. Many regional patients couldn't afford time/cost of Brisbane trips. Telehealth could work but lacked system.
💡Our Solution
Built specialist website with integrated telehealth consultations. Patients book video appointments from anywhere in region. In-person for necessary procedures, telehealth for follow-ups. Featured service area map showing 200km catchment. Online referral portal for GPs. Patient portal for test results.
📊The Results
200km radius
Catchment Area
From 30km local only
58%
Telehealth Patients
Regional access increased
+340%
Patient Load
Serve wider population
“Telehealth website lets me serve patients across huge regional area. They don't travel to Brisbane when specialist is in Toowoomba. Better regional healthcare access. Practice grew serving communities that needed us.”
DJW
Dr. James Wilson
Specialist, Regional Clinic
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