Precision Accounting
Accounting & Finance
Precision Accounting
Tax season meant drowning in client emails with sensitive documents. Clients emailed receipts and st...
Healthcare & Medical📍 Newcastle, NSW
Family Medical Practice
Reducing Reception Workload with Patient Portal
-68%
Phone Calls
+45%
Patient Capacity
-81%
No-Show Rate
⚡The Challenge
Family Medical Practice reception team overwhelmed with phone calls—appointment bookings, prescription requests, test result queries. Patients frustrated waiting on hold. Doctors interrupted constantly for routine admin. Practice couldn't take on more patients without hiring reception staff. Manual processes limited growth.
💡Our Solution
Implemented comprehensive patient portal with online booking, prescription renewal requests, test results access, and secure messaging. Patients book appointments 24/7 seeing real-time availability. Request prescription renewals online. Access test results securely. Message reception for non-urgent queries. Automated reminders reduce no-shows.
📊The Results
-68%
Phone Calls
Massive reduction in reception load
+45%
Patient Capacity
More patients without more staff
-81%
No-Show Rate
Automated SMS reminders
“Portal transformed our practice. Reception team focuses on in-person patient care instead of answering phones all day. Patients love convenient access to bookings and results. We see more patients without hiring more staff.”
DHM
Dr. Helen Morrison
Principal GP, Family Medical Practice
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