Real Estate📍 Sunshine Coast, QLD

Coastal Realty

Doubling Property Management Portfolio Through Automation

285
Managed Properties
18 hours/week
Time Savings
+340%
Management Inquiries

The Challenge

Coastal Realty managed 120 rental properties but growth was limited by manual processes. Landlords called constantly asking about rent payments and maintenance. Tenants emailed maintenance requests. Property managers spent hours on repetitive queries instead of acquiring new properties. Couldn't scale beyond current portfolio without hiring more staff.

💡Our Solution

Built property management website with separate portals for landlords and tenants. Landlords log in to see rent payments, property statements, maintenance history. Tenants submit maintenance requests online with photos. Automated rent reminders and lease renewal notices. Featured property owner acquisition pages explaining management services. Streamlined inquiry forms pre-qualifying potential management properties.

📊The Results

285
Managed Properties
From 120 to 285 properties
18 hours/week
Time Savings
Automated routine queries
+340%
Management Inquiries
Property owners seeking service
Portals eliminated constant phone calls from landlords. Tenants handle maintenance requests online. We doubled our portfolio without hiring more property managers. Automation unlocked growth.
RS
Rebecca Sullivan
Director, Coastal Realty

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