Food & Bakery📍 Adelaide, SA

Sweet Creations Bakery

Bakery: Custom Cake Orders Through Online Design Tool

+340%
Custom Orders
99%
Order Accuracy
-80%
Phone Time

The Challenge

Bakery specializing in custom cakes spent hours on phone describing options, pricing, designs. Miscommunication led to unhappy customers. No way to show design before making cake. Rush orders came through voicemail. Needed better system for custom cake process.

💡Our Solution

Built bakery website with interactive custom cake design tool. Customers select size, flavor, filling, decoration style. Upload inspiration photos. See price update in real-time. Submit design with delivery details. Baker reviews and confirms. Gallery of past custom cakes for ideas.

📊The Results

+340%
Custom Orders
Online tool simplifies
99%
Order Accuracy
Vs 78% with phone
-80%
Phone Time
Self-service orders
Design tool transformed custom cake orders. Customers create exactly what they want online. No miscommunication. I see design before baking. Order accuracy perfect now. Should have had this from day one.
LM
Lisa Martinez
Owner, Sweet Creations Bakery

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